PERSONALIZATION AND CUSTOMIZATION
Debossing foil including Silver, Gold, Pink Gold, and Copper - It is the hand-made process, customers will receive uniquely debossing for each foil because they are different types of foils and leathers.
Personalization can be deboss uptp 8 Characters including alphabets, numbers, and symbols.
Personalization cannot be ordered through "Cash on Deliver (COD)."
Q1 : If the product is not in good condition, can I exchange or return?
RETURN OR EXCHANGE POLICY
No customized products - If the item is faulty from production (such as fade of leather), it is eligible for being exchange or refund only after the customer receive the product.
Customized products - There is no rules for exchange or return for the specific personalized monogram product, unless the foil is faded after shipping within a week.
** The genuine full grain leather is selected as our high quality materials, so each of your phone case will be uniqued by the skin of cowhide, not defected.**
*In case of manufacture defect, return and exchange can be done.
Q2: Are our leather genuine?
A2: We provide high quality full grain cowhide for Phone Case leather. So to make sure it's really genuine, you can touch, feel, and smell our Phone Case.
Q3: Does our Phone Case protect every size of Phone?
A3: Our Phone Case protects four corners of phone, yet we open bottom for a modern design.
Q4: Can I use the "Ethanol Alcohol" or other cleaning objects to clean my Phone Case?
A4: Unfortunately, cleaning objects do not suppose to be used especially "Ethanol Alcohol" because your Phone Case will be faded or defected immediately. The answer is "Mink Oil." Apply it into your Phone Case gently to remove dark spot.
Q5: How many characters and colours of foil can I customize?
A5.1: You can customize upto 8 characters including Alphabets, Numbers, Symbols, and Spacing. Unfortunately, we can deboss up to 2 for the same characters.
A5.2: We provide 4 colours of foil including Gold, Silver, Pink Gold, and Copper.
**We use heat debossing method to press foil into the Phone Case.
Q6: How to protect or take a good care for my characters?
A6: Stickers, sharpen objects, or scratch are what the foil hates. So, avoid those to be near with your Phone Case.